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Fang Lee Cooke


Counseling has been defined as a nondirective process by which a counselor helps an individual to overcome problems or come to terms with feelings, see what options are open, and choose between them by tapping into their own inner resources. Counseling has often been associated with the issue of sickness or problem resolution. Appropriate use of counseling in the workplace can be a sign of corporate health, encouraging people to confront and solve problems. In addition, by integrating counseling skills with other managerial techniques and ensuring they are used properly, organizations can improve effectiveness by encouraging the identification of problems before they escalate, and can facilitate better communications and promote a more open and honest culture where people are supported to make decisions. Workplace counseling often has tangible and measurable benefits such as a reduction in absenteeism or employee turnover , an increase in performance levels, and the avoidance of litigation or costly disciplinary procedures. A most common model of counseling provision is through employee assistance programs (EAPs). There are a number of issues that need to be taken into consideration when setting up an organizational counseling scheme. These are: confidentiality of information, accountability of counselors, supervision from professional bodies, workplace counseling skill training, ... log in or subscribe to read full text

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