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custom and practice

Annette Cox


Custom and practice refers to norms of workplace behavior developed over time without explicit discussion or agreement which deviate from organizations' official (written) rules or procedures. Examples include leaving work early the day before a statutory public holiday or using shortcuts in making a product or delivering a service. Problems usually occur when managers try either to reinforce the original rules or change them completely, which can create employee perceptions that they are adversely affected and lead to hostility and resistance. Depending on national employment law, custom and practice can sometimes form part of an employee's implied contract terms. ... log in or subscribe to read full text

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