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deskilling

Hadyn Bennett


Subject Business and Management » Human Resource Management, International Management


Extract

Deskilling refers to the process whereby jobs are reduced to narrowly defined and repetitive processes in pursuit of efficiency and productivity gains. However, such specialization based on the principles of scientific management fails to meet the psychological needs of employees ( Capelli and Rogovsky, 1994 ), and militates against employee satisfaction, organizational and labor force flexibility, and employee development, while creating both employee and customer alienation ( Drummond, 1992 ). The business environment facing most industries in recent years has created increasing pressures for organizational flexibility and creativity, conditions in which the use of deskilling in pursuit of efficiency gains can be seen as being increasingly questionable. ( 1994 ). New work systems and skill requirements . International Labor Review , 133 ( 2 ), 204 – 20 . ( 1992 ). The Quality Movement . London : Kogan Page . ... log in or subscribe to read full text

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